51��Ƶ

Support includes the following:

• Authorized Users have application on their desktops and have the appropriate access for their specific area.
• Train users to use the administrative system software
• Upgrade modules when appropriate
• Customize and Support the various modules

We provide the following services:

• Service institutionally owned windows machines.
• Provided basic software package for authorized equipment.
• Provide antivirus services
• Computer seup and cofiguration.
• Basic support for network conectiveity issues.

In order for IT to help you with your needs, we use a tracking system that allow us to be organized and keep you informed of our progress.

Information Technology currently offers up to 900Mbps bandwidth shared campus wide. We will continually update our networking equipment as needed, including our wireless infrastructure to help assist you with a more pleasant network experience.

Appropriate Use
Accounts are provided for academic research and instruction, electronic mail, Internet access, and for activities related to the mission of 51��Ƶ University. Each account represents an allocation of a scarce computing resource and as such is monitored by 51��Ƶ University administrators for appropriate use. Each account is assigned for the sole use of a single user. Sharing of accounts is prohibited. The user for whom the account was created is responsible for the security of the account and all actions associated with the use of the account. Accounts may be revoked if the account is found to have been used for activities that violate any portion of this policy, the owner of the account has been found violating any portion of this policy, or the owner of the account is no longer enrolled or employed by 51��Ƶ University. Activation of an account on an 51��Ƶ University Host computer constitutes an agreement stating that the user understands and will abide by all policies regarding the use of the 51��Ƶ University network.

Telecommunications is responsible for the following services:

• Installation of new telephone services, moves, adds and changes to existing telephone service.
• Voice Mail services: Voice Mail services are provided to faculty and staff through this department upon request. Voice Mail for students is available on request. For first time voice mail users call extension 6631 to request installation and 6630 for instructions to set up voice mail.
• Caller ID: Caller ID is provided to employees through departmental budget. Caller ID for students is not available at this time.
• A university campus directory is made available for faculty, staff and students on the department web page. Or one can be purchased from the copy center.

Residence Halls
Each room has a telephone jack installed, with one number per room. Each dorm room is provided with the following telephone features:

• Call waiting
• Speed dialing
• Call transfer
• Conference calls

University resident halls users will need to supply the telephone instrument for their room. Telephones should be analog. Students who live off campus will not have phone service with the university.

On campus calls: dial four digit extension
Off campus calls: dial 9 + area code + number **
Emergency: dial 9 + 911

**As of June 5, 2010 — 10-digit dialing is mandatory for all off-campus calls, including local calls (in the 256 area).��Dialing the area code is necessary to be sure the call will connect properly.

Long Distance calling:

• Toll Free Dial 9 + 1 + 800 + number
• Calling card Dial 9 + instructions on card
• Collect calls Dial 9 + 0 + number or 1 + 800 + collect

Voicemail Instructions
You can��access your mailbox in the Voice Messaging system so that you can play your messages and use all the other Voice Messaging features. You can log in from any touch tone phone.

– Once on the page Click on Advanced to choose the 64-Bit Version.

i.��For��Web Mail��(formerly Outlook Web Access) Please��, enter your full @51��Ƶ.edu email address and password to access your email on the web.

ii.��For Email Client setup on your��Desktop, Laptop, Phone, or Tablet,��please follow the appropriate link below for detailed instructions:

iii.��If you are having any issues with successfully setting up 51��Ƶ Email with the instructions above please call the HelpDesk at x7464 for further assistance.

Email Usage Policy
This Policy clarifies the applicability of law and of other 51��Ƶ University policies to electronic mail. It also defines new policy and procedures where existing policies do not specifically address issues particular to the use of electronic mail.

51��Ƶ University recognizes that principles of academic freedom and shared governance, freedom of speech, and privacy of information hold important implications for electronic mail and electronic mail services. 51��Ƶ University affords electronic mail privacy protections comparable to that which it traditionally affords paper mail and telephone communications. This Policy reflects these firmly held principles within the context of the 51��Ƶ University’s legal and other obligations.

3 Ways to Open a Request

1. Phone Entry –��call x7464 and speak to a Help Desk Technician who will enter your information into Freshdesk as a new Request/Ticket.
2. Web Entry –��browse to����Click on��“New Support Ticket”��and enter the details there. ��Ensuring that you select the correct Category so that the ticket is assigned properly.
3. Email Entry –��email��helpdesk@oakwood.edu��and use the following legend for your request. ��A subject line that contains:
   1. “Web”, will be assigned to the Web Group
   2. “Quote”, “Cable”, “Broadcast”, or “Stream”��will be assigned to the IT Admin Group
   3. “Support”, “Technology”, or “Helpdesk”��will be assigned to the Client Services Group
   4. “Network”, “Telecom”, or “Phone” will��be assigned to the Network/Telecommunications Group.
   5. “Jenzabar”, “EX”, or “AdminSys” will��be assigned to the Admin Systems Group
   6. “AV” or “Media” will be assigned to the��Media Group